how to dispute ntta charges

Alternatively, the address to dispute a charge by mail is: P.O. We research all concerns you bring to our attention. No eat for me. We may ask you for additional information to complete our research. Juneteenth - June 17 & 19 Explain your situation, and ask for their intervention. Remember! This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. Getting to know chargebacks. They probably do this because they are charged by their merchant processor per transaction. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. The charges for both of those trips were $13.24 each trip. Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. Saturday: 9 a.m. - 5:30 p.m. According to the State of Texas as a 100% Total and Permanent disable veteran I am entitle to due process. You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. hbbd```b``z"+] D2=0,; Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. By mail: Download the dispute form. For more information, please see our The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. Desired outcome: Refund my money or rectify balance. Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. NTTA is dedicated to the highest standards of integrity and transparency. There is an option to upload documents. That person was an NTTA ombudsman. Stick the tag to the windshield in the proper location, pressing it flat. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. We may send additional relevant information and comments while we research your concern. We can't rely on gas taxes forever, but there's no simple, obvious way to integrate electric vehicles and other alternative-fuel vehicles into the funding structure. After you receive notice, you only have a brief period of time to request a hearing, and it may only be a couple of weeks. Desired outcome: I go to see my son in Texas a couple times a year. The process for each toll company is slightly different, but youll need evidence to support your claim. P.O. Charles Evans says he received a bill for $518 for about $18 in tolls. You usually can remedy this situation by checking and updating the status of your payment account. Has anyone had similar experiences? ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. Our goal is to get you answers and, if possible, solutions and a resolution. A fair and reasonable fee. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. and our For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46. 5900 W. Plano Parkway, Suite 100 | Plano, TX 75093, New Year's Day - January 2 Contact your credit card issuer. endstream endobj startxref However, failure to show up in court can land you in jail. [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information hb``a``ZT We removed the toll tag in June of this year as the vehicle was sold. NTTA Payment Locations. Has anyone else had multiple bad experiences? I unknowingly acquired several letters from NTTA and now have an outstanding balance of $243. How much does it cost? This will put people out of business. After speaking with a few personnel, I was told that the charges were my responsibility. For example, the San Joaquin Hills Transportation Corridor Agency in California allows you to contest a violation either online or through the mail. How to dispute NTTA charges? NTTA sent me a bill in June. TxTag /tkst/, operated by the Texas Department of Transportation (TxDOT), is one of three interoperable electronic toll collection systems in Texas. I have called various people, noone was willing to let me speak to a manager. Check the website for the toll road for their contact details. If the toll tag worked in Texas why did it not work in Kansas? This 2011 Honda CRV no longer belongs to me. Labor Day - September 2 & 4 70 0 obj <>/Filter/FlateDecode/ID[]/Index[48 61]/Info 47 0 R/Length 109/Prev 464947/Root 49 0 R/Size 109/Type/XRef/W[1 3 1]>>stream I was told I could stop payment on my check. By answering the failure to pay tollway citation, you also get the opportunity to sit down with an NTTA representative at a pretrial hearing to discuss your case. Project Communications -@email You forgot about a recurring payment. New comments cannot be posted and votes cannot be cast. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. I received a bill from the NTTA in the amount of $13.93 for tolls on the NTTA and the TEXpress Lanes on July 19, 2022. For example, if you receive a notice of violation from the Illinois Tollways, you can download an affidavit of non-liability form from the tollway's website, which you can fill out and submit. How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. NTTA's Ethics Officer For both names listed on the original bills. Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it. Before you call, have all the information ready - move date, original charges, etc. %PDF-1.5 % Cancel the bill that I received. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. To dispute this problem as a billing error through this process, you must have sent the issuer your change of address in writing so they had it at least 20 days before the billing period ends. Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. 01. Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for ntta zipcash bill pay by using the official links that we have provided below. Part 2 Part 2 of 3: Registering Your Dispute Download Article. Leonora Bucklin of Dallas learned she was charged for tolls on a car she no longer owned. If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. The savings for that bill would have been $4.84. Edit your ri toll dispute form online. Desired outcome: The supervisor assured me I was paying for both the Zip Cash and Tolltag. Please make a note to this file that We were the victims of a crime called Title Jumping. As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. I paid the charge reluctantly, however it seemed highly suspicious that the first time I hear about this is almost a year later. Arturo E. Ballesteros The North Texas Transportation Authority (NTTA) maintains the operation of toll roads in North Texas. I believe the individual who leased the vehicle from D&M Leasing should be responsible for the tolls. I disputed a charge on the website with the dispute option. Christmas - December 23-26. Reimburse the discount of $4.84 as promised. They are all volunteers. Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. The NTTA processes payments for TollTags, TxTags and EZ TAGs. I have a picture as proof, Desired outcome: Monday - Friday: 8 a.m. - 5 p.m. Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! This complaint was posted by a verified customer. You can reach them via phone at 817-731-7277, email at customerservice@ntta. We have learned that the title was not changed until October of this year. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. This crazy the billing period stated was between 12/25/2022 to Can you believe this. The Ombudsman will respond in writing regarding the disposition of your concern. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). I was told NTTA would not resolve this with Kansas. The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. This is a bad business practice and this company is stealing our money. If you continue to use this site we will assume that you are happy with it. Delivered 8/6/22 @ 10:05 am What happens if I dont pay my tolls in Texas? 03. You can get in touch with an ombudsman by phone at. Under Texas law, someone who fails to pay a toll may be charged with a criminal misdemeanor for toll evasion under Chapter 370.11 of the Texas Transportation Code. Stop monopolizing the rates. On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. I am responsible for another persons debt. How can I avoid tolls like this in the future? ZipCash customers receive bills monthly and have 25 days to pay the invoice. I think there used to be some roads that only accepted one or the other, but that is not the case anymore. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. Research source . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Enter information about the transaction as prompted. When I asked them why their website had "bill of sale" as a valid option for a dispute, I was told that only applied to dealer sales and not individuals. If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. I paid the $29.10 but the question is, do I get my relief by "badmouthing" Dallas for the rest of my life or pay a reasonable fee? We need prior warning before being charged what amounts to extortion for driving a few miles. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. Download PDF Texas Motor Vehicle Transfer Notification . Drivers can avoid higher ZipCash toll rates and potential late fees by getting a TollTag. With about $9 billion in debt secured by future tolls, NTTA confronts a . This charge is outrageous. The driver of that car ran up toll bills of nearly $700. Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. A "Contest of Notice" form is included on your violation notice, which you can fill out and return to the agency. Fact #4 - My current vehicle which I own has a Louisiana license plate. During the time of creation, some tolls did not get attached and i had to call in to get them taken care of. Regarding Labor Day 2022 trip. The program promises to review customer concerns in an impartial manner if a consumer can't get a resolution through customer service. The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. Sign up for our News Headlines newsletter. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at [emailprotected] All documentation received must include a date, the vehicle license plate number and/or the invoice number to be accepted. This will surely increase the credibility of your complaint. Fact #1 - I have lived in Louisiana for over 6 years. Call the customer service center. Do not charge me any more Texas fees. 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. For more information, please see our My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. It was fixed within a couple of days of submitting the dispute. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. Conviction of this crime leads to fines, and youll also have to pay extra court fees. State law typically requires the hearing to be scheduled within a certain amount of time after your request. . North Texas Tollway Authority [NTTA] - Removed my vehicle with out my request, Billed tolls for a vehicle I sold (Dispute# 7738900). You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. You need the following information to dispute a transaction: Date of transaction. Two employees told him that if he didn't pay the bill, he could be arrested, he said. This article has been viewed 121,648 times. To make a long story short; I recently had to move from Chambers county to Tarrant county and did not have access to my mail for several months. and our I research the plate on my own and find out it's a 2010 Ford F150. To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. Total charge close $38 dollars one way. The $35 difference is due to having it go to collections. I disputed a toll charge in writing, they responded and the very day they sent the letter I paid the toll in the form of a check because I couldn't access it on line due to temporary tag on the car. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. the Texas Department of Transportation (TxDOT) Who stops these pirates from stealing from the public? Ive never dealt with this before and Im not sure what my options are if any. We would like to have any negative information removed from all credit reporting bureaus. Keep in mind that you're still liable for the violation even if someone else was driving your car. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Get updates on whats happening in North Texas to your inbox. Thats when she reached out to NBC 5 Responds. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. The ombudsman assigned to Bucklin helped resolve the charges which totaled $1,664.82. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. The exact process for this will vary depending on who issued the card. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. Include a detailed reason for your dispute. Very similar to having a speeding citation issued against a driver. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. I asked that when the check was received to credit it to my new account. For tolled locations where automatic passes are used, if a driver passes through without using one of the pass accounts, a photo of the license tag is taken. Effortlessly add and highlight text, insert pictures, checkmarks, and icons, drop new fillable areas, and rearrange or delete pages from your document. And now I have a $40 balance. Find out the toll facility whose tolls you want to contest and contact the corresponding authority: As Texas allows some out of state toll passes, you will have to contact the concerned authority for contesting their toll violation: TollGuru is a product of MapUp and reflects our mission to serve businesses of all sizes. Careers -@email Mar 01 2023. I received a ZipCash Toll Bill. We aim to complete the review of your concern within three business days. If the toll company reject your dispute, you can request a hearing with an administrative board.