lucy in the sky customer service number lucy in the sky customer service number

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Please reach out to us for the advanced credit prior to making a new order! A cookie is a small file which asks permission to be placed on your computer's hard drive. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. I was horrified. -Kate. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Now my daughter has no dress for homecoming and we are scrambling. - Kate, Hi Chris! You can email us at resolution@lucyinthesky.email! . Be careful of ordering something for a particular occasion. i ordered 2 dresses october 2 and need them for october 11. thanks! Hi Natalie, -Kate. Excellent Customer Service, Quality Name Brands. If the issue persists, we would suggest to follow up with your bank. The first time it was cancelled altogether. If it was possible to give negative stars I absolutely would. Do not buy from them. Most dresses are see through material with zippers stuck. | Read 5,941-5,960 Reviews out of 6,586 If you need help with returning we do have our returns in our FAQ. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. allows you to receive photos from your camera directly to your smartphone or. Hi Mandy, 0800 840 0202. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Hi Lily, You may return any style for store credit within 14 days from the delivery date of the style. what is the average shipping time? Hi Elena, Thanks for your feedback. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Hi Chris! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. We're sorry to hear about your disappointment with our return policy. I reached our to the company and got a fast response from them. Customer service is awful. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. So ordered the 3rd dress in a different style. | Read 181-200 Reviews out of 6,679 I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. You can email us at resolution@lucyinthesky.email! - Kate, Hi Paula! Guess I'll be donating clothes to charity. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. I wear a size 12, and the size 12 they shipped me barely fit over one leg. I HIGHLY recommend NOT ordering from this place. Save ur money and timego to windsor insteadur going to end up there regardless. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Contact from abroad. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Hi! You can only email and live chat with them. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Please email us at resolution@lucyinthesky.email if anything else. Unfortunately, we are not selling our styles to other retailers at this time. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. This isn't a real company. Go to our site to chat with our support team or email us at support@lucy.co! The quality of clothing is so bad. I've made several purchases on different occasions from this store and nearly all of which came with problems. See actions taken by the people who manage and post content. Verification can help ensure real people write reviews about real companies. Gucci belt men Marmont . Lost or stolen. my party is april 10. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. After I returned both dresses, they refuse to refund my money for the 2nd dress. Chat is only option and that takes hours to even get a chat representative. This cost is not covered by us and is charged directly by your local government. Find out how we combat fake reviews. HELP & SUPPORT. Do you agree with Lucy in the Sky's 4-star rating? -Kate. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Please email us at resolution@lucyinthesky.email so we can assist you further. -Kate. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Please note that business days do not include weekends or public holidays. In the end the skirt fit very snug and my booty looks great in it. https://www.lucyinthesky.com/shop/index.php?route=account/login. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Lucy In The Sky Midi Dress - Black - Alice. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Lucky in the Sky has good web ratings overall. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Please let us know if we can help any further. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. 90015 I know it's still only Nov. 15 but I do not think this dress is coming. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. I have never been able to complete a return that quickly. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. 0800 230 0202. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. We would suggest to double check your card details. They have such cute styles, but the clothing quality is so bad. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Here are 8 tips for writing great reviews. Belle R and the team at Lucy in the Sky were great to work with. They are absolutely, THE VERY BEST!!!! They said they will refund me within 10 days without any explainations for their lateness. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Lucy in the sky is a great company from products to customer service I am always satisfied. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, They said I would be receiving updates and a tracking number. Also no updates on arrival or even if I will ever get it. We may contract with other. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. For my troubles, I've been offered a $25 store credit. This is a generic card error - this means that your bank is rejecting the transaction at this time. As soon as you place the order, it is processing on our end. We're so sorry to hear that you had issues with your order. Not only was she patient but she was quick and so attentive. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Please let us know if we can help any further. We are not doing wholesale at this time. You must not misuse this Website. Were almost out of time and do not have a back up plan. It is the size of a T-shirt. Your card will be debited immediately upon authorization being received. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Categories. I absolutely love Lucy in the Sky's Customer Service!!! Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Tip for consumers:Returns usually only give store credit. this was for a very special event and now i have no outfit and no resolution to this. You can email us at resolution@lucyinthesky.email! I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. If you are in between sizes, we would generally suggest to order a size up. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. All orders are subject to availability and confirmation of the order price. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? We want to make sure this gets refunded immediately. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. If we are unable to contact you we will treat the order as cancelled. It is 9/23 no dress. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Check out what 6,864 people have written so far, and share your own experience. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. This is the only time I ever have ordered something online when the seller would only give store credit. Moving home . I ordered my dress september 13 it's now october 1. is it supposed to take this long? 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Glad that our Customer Service was able to help with your returns! If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. You will receive your tracking number once your style/s have been shipped. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. She was a total pleasure to work with. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Followed up shortly after the purchase to make sure everything was ok. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. We're sorry to hear about the sequin issues on the dress. Please email us at resolution@lucyinthesky.email if anything else. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. Over 90% of Sky customers seeking help quickly get it through the available online channels. Thanks for your feedback. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. - Check in with your local post office, as packages are often held there for pick up. Background and inspiration You'll soon realize why they don't allow real customer reviews on their site Hi Emily, CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? The dresses didn't look anything like the photos. We cover the cost of all domestic return shipping for all styles. We're sorry to hear about your issues with our return policy. With no warning either time. 2023 Trustpilot, Inc. All rights reserved. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. -Kate. Hi Jay, If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. United States. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Thanks for your feedback. We do try and post a disclaimer that this does happen with sequin styles. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Supervisor. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. It said delivery between 9/30 and 10/12. www.lucyinthesky.com retains the right to refuse any request made by you. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Try the following: 0800 587 4005. Thanks for your feedback. There are no fees if you pay on time. Date of experience: 04 February 2023. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). I am so disappointed and will NEVER ORDER AGAIN! The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Technical support. I wish they were more transparent with the type of quality on their website. My daughter has an event Nov. 19. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. For further information, please visithttps://help.afterpay.com/hc/en-au/. If you need help please email us at resolution@lucyinthesky.email if anything else. Thanks for your feedback. It is an eligible payment method for all U.S orders over $35. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. I reached out 5 days ago to see where it was. They just keep everyone's money, don't send anything. It has been such a negative experience. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I DO NOT RECOMMEND THIS COMPANY! Check out what 6,872 people have written so far, and share your own experience. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Only store credit even though clothing size is not standard. Shipping was supposed to be 5 business days. This is the one Sky contact number constantly referred to as being dedicated to customer service. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. . Once a order has been shipped this cannot be canceled. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Hi Grace, Thanks for your feedback. Please let us know if we can help any further. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Thanks for your feedback. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. These companies are a dime a dozen, you can 100% find another that actually values customer service. You can activate your new camera, view your photos, manage and monitor. You can email us at resolution@lucyinthesky.email! Save. It is an eligible payment method for all U.S orders over $35. There are thousands other options. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. A store credit is automatically applied to an account attached to the email used for an order. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Tip for consumers:Pay attention to shipping times. I am doubtful now the dress will come in time (or ever) for my event. WHAT INFORMATION DO WE SHARE WITH OTHERS? CABLE TV. I have been waiting for almost three weeks and still haven't got my money back. Thanks for your feedback. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? If you need your dress for a specific date you might want to find a different one. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Daughter bought a dress for homecoming from this site. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. Lucy in the Sky, Inc. operates this Website. Store credit only. You can email us at resolution@lucyinthesky.email for any further assistance. Store credit took weeks. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. For international customers, return postage is the responsibility of the recipient. How would you even know if something would fit or if you'd like the quality? Review. I am telling all my friends how bad the quality is and to never order from them. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Is Tata Sky service free? Thanks for your feedback. Incredibly scammy and misleading. Sorry to hear that you had trouble reaching out to us. Tip for consumers:Do not buy from this company. I HAVE NOT RECEIVED MY ORDER. However, this is out of over three hundred reviews. We encourage you to review those policies when you visit those sites. Her real name is Carmen and she is secretive about her backstory. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. If i order now when i will receive it? My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Thanks for your feedback. there is a dress i like but it is all out of stock. Please emails us at resolution@lucyinthesky.email so that we can better assist you. What Is Lucy in the Sky? I don't care how good are their dresses and I don't even want to know. Do not order from here. For international orders, any taxes or customs fees are the responsibility of the recipient. We're so glad you were able to reorder and get it in the time frame you needed. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. We have no idea when the dress will arrive or if it will arrive on time. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Hi Bethany, I had to do a charge back from my credit card company to get my refund back. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Trust that their reputation is deserved. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. I used the chat feature again in January to try to figure out where my two other dresses were. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I would never recommend purchasing from this company unless you don't care if you ever get the item. 0333 7591 018. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Yet Lucy in the Sky refuses to give a refund. The dresses were way too short - they barely covered my butt. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Unfortunately after an order has shipped with USPS we cannot update a shipping address. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. I was so disappointed in the quality. Its pathetic that they do that to customers. If they don't offer refunds, they should have made this much more clear during purchase. Return policy is awful and as slow. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We want to make sure this is refunded immediately. I greatly appreciate the customer support 24 hour 7 days a week chat box. Search. Sky Support Email. You would have received multiple shipping notifications if this is the case. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Horrible customer service. We therefore have no responsibility or liability for the content and activities of these linked sites. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. I'm so frustrated because they don't have a phone number. See Profile. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Ordered my daughter a winter formal dress. I emailed on 9/16 noone has contacted me. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) They have horrible customer service and cannot call because it's a bogus phone number. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of.