Lufthansa Operations need to be shut down. Let us know in the comments! Are Americans suddenly sneaking into the EU or overstaying their visa free periods in Germany? Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. I was able to upgrade ORD-MUC with miles, but realized my FRA-ORD return is N Class, not upgradable, and we can't select seats until check-in. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. When does the Skytrax rating get updated? Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? This isnt a huge deal, as your connecting flight within Europe will probably be relatively short. In Economy Class, Lufthansa offers you the option of reserving a seat with extra legroom on almost all types of aircraft. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. To the point of even threatening the Police. I ask him for his supervisor. Carry out upgrades, receive special access to advance seat Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. If you need an aisle seat or a checked bag, the savings isnt actual savings once you tack on the required fees. This is not an ex-Philippine A350 and therefore has a 293-seat layout. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. Using United as an example, you can actually go to their website, look at your reservation, and see both the united pnr and the operating airlines pnr. On the plane it was obvious that there were many open economy seats. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. I had extra time so I waited for them to open. Some People scream racism when they are not following instructions or rules. With other food airlines to choose from we will now avoid this airline. I ask him for his name he refuses. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. Those traveling Economy Light, the base fare, will now be randomly allocated a seat and have to pay to change this. In reality, the differences between budget airlines and full-service ones keep reducing every day. Last night, I noticed that my seats are missing again! While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Since 2016 for flights to Europe I have exclusively flown American Airlines on their planes, and I have never had an issue with lost seat reservations. Lufthansa seat reservations for Economy Class passengers, Seat reservations for Premium Economy, Business and First Class, Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, Conditions for Lufthansa seat reservations. I have to correct you on one thing: We should be OK strike wise. I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. Do LH or Star elites get to avoid this fee? As Lufthansa described this option up until now: Of course, all the remaining seats can still be selected free of charge once check-in for the relevant flight begins, usually from 23 hours before departure. This includes wireless charging, Bluetooth connectivity . I *think* United does this as well though it's been a while since I've flown on a UA BE fare. Please note the following special conditions in such cases. On austrian.com, brusselsairlines.com and lufthansa.com a seat reservation is only possible after the PNR has been created, not during the initial flight booking. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. To be honest, Skyteam offers the most competitive product in Europe. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. Unaware at the time of booking, we wouldn't be able to select seats on a code share. I doubt it. Review: EgyptAir Lounge Cairo Airport (CAI), Lufthansas Boeing 787 Business Class: Exactly As Expected. The only advantage I see booking code share is schedule timing suitable to the consumer. Please note that passengers who have purchased an Economy Light fare on a continental route and have not made an advance seat reservation that is subject to a fee before checking in cannot change the seat offered to them at check-in without payment of a fee. Lufthansa has been worse than Ryanair for a while already. I go to the gate and find that I have been pushed all the way back into the airplane without notification nor explanation. The preferred seating zone reservation can be done at the time of flight booking or any time after flight booking up until 52 hours (LH) / 48 hours (OS) prior to departure. They keep you in Germany forever? It will be introduced in 2024 on the newly delivered Airbus A350s as part of "Lufthansa Allegris," the airline's new long-haul product. In addition to surgical masks, FFP2, FFP3, KN95, or N95 standard masks without a valve and not made of fabric are permitted. On neither leg did we have the seats I originally selected. Seems like it is still an issue with codeshare flights booked on one airline but dependent on the other for seating, etc. Please contact the provider of the . If they keep on the same track as they are, theyll be doing all sorts of nasty things before too long, such as banning Jews from flying, just you wait and see. The Lufthansa Reservation Number is +1818^483^0820. Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. I already hated this change. You can also book a hotel or a rental car directly, or even take out travel insurance. Not being frequent plane travelers we thought this was prudent.. The only thing I dont blame them for is their current business class product. Lufthansa seat reservations on intercontinental flights are free of charge for passengers in Premium Economy Class as well as in Business and First Class (seat reservations for continental feeder flights are subject to a charge). But for now I have left that behind and am enjoying my trip. You have successfully joined our subscriber list. With the old policy, you could select any empty standard economy seat 24 hours before departure, when check-in opens. I will NOT be flying with you again. Wont recommend anyone to fly with LFH. Who benefits from this code share malarkey? in Agent at Lufthansa. Easily compare prices for carriers, arrival and departure dates, airplane cabin class, and more when you book with Expedia. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. I flew three airlines in my trip to Greece from California. Visit www.lufthansa.com for more information. 7. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. Won't respond to my refund requestwill have to do a chargeback now. Got to the gate with my boarding passboarding denied. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. He gets angry at me and closes the door and says no more boarding. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. Haven't been successful with Swiss yet. aisle seat, window seat, seat with more legroom). Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Incredible. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? True for all US to EU flights as well. We are traveling from SFO to Valencia this Tuesday 2/21 . Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. So, in sfo I hoped to choose at the airport. https://www.lufthansa.com/de/de/Sitzplatzreservierung. Yes. I hope Im never forced to need that airline again. reservation as a status customer and benefit from automated check-in. For a charge, Economy class passengers can reserve seats in advance depending on their chosen fare or booking class. Notably, while Lufthansa has adopted the tactics of its competitors, the fees are drastically higher. Honestly one has to look closely and I am not sure they do. I had to check in, pick seats, and make amendments on two of the airlines with no problem. To use our mobile site, please enable JavaScript. Wizz Air baggage allowance 5:52 pm. LH has become one of the worst airlines in Europe. Please note that, in principle, you are free to choose the seat that best meets your requirements. Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. The amendment fee is not refundable and is forfeited if you do not board the flight. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. Or the pre-selection is Lufthansa has lost its good reputation as it used to be. You can then book or change your place here. I flew Eco light last week from LAX to FRA and Im TAP Gold and it wasnt a problem on either flight to just bring my luggage without any questions asked. It appears that things have changed. I am tall and not thin so a center seat really isn't fun. Please choose one of the following authentication options. Without change, the check-in procedure can be completed with the initial seat suggestion without additional costs. Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. Please note that the choice is limited under these conditions. LFH flights service have been deteriorating significantly both on the ground and on air. My issue is this: We are using cookies to give you the best experience on our website. I look at him and go, wow. Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. Sometimes, the price of a code share is less. Per Lufthansa website. I couldnt of course. Ski Helmet on Frontier Airline 7:23 pm. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any time before that. But with this, they will soon be topping the charts. If you buy a fare that won't allow you to select something in advance, then this of course means a much higher probability of a middle seat if the flight is quite busy. Lufthansa is the biggest joke of Europe. They have no noticeable disadvantages, even though they aren't ensuite. (Easier said than done, my home airports are FRA and DUS.). This has been skewed for a long time in favor of Euro pricing- now more than ever. Others too. Lufthansas Economy Light fares dont include seat assignments in advance. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. The group is . The only improvement was that we were able to get connected quickly. The outbound flight featured such outrageously bad service and manners that I thought I was in an SNL skit about Nazi flight attendants. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Greed & stupidity. While reserving a spot on the web, you should give a similar data as while reserving a . Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Lufthansa is literally the AA of Europe. Adios Lufthansa. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. The amendment fee applies per passenger per leg of the trip. Please do not reply to violations of our Community Guidelines. The agent initially said there was nothing she could do ,not having access and didn't really want to help. They are not. What do you make of Lufthansas Economy Light seating policy change? Hope this helps some people who arent aware of this - dont book a bag! Given the tough two years it has had, the carrier now wants to take advantage of returning passengers and maximize the ancillary products it sells. All seats will convert into a bed that measures at least two metres long, which is great news for taller passengers. And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. If an unforeseen flight disruption results in you needing to be rebooked onto another flight, on which there is no equivalent seat available to you. From 21 March 2022, it will no longer be possible to book Premium Economy . This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. I wonder how much they paid to get this 5-star Skytraxx rating, which, quite frankly, has become a complete joke in the industry. Lufthansas Economy Light fares: Suffice it to say that many people may have been happy to book these fares when they could at least select a seat at check-in. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. If you disable this cookie, we will not be able to save your preferences. Hi stillaliveca I have flown a number of Lufthansa flights like your within Europe. Authenticate using your booking code or ticket number (E.g. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. I always checked in . They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. Just told me I couldn . Lufthansa: This is the worst airline booking experience ever - See 39,264 traveler reviews, 7,915 candid photos, and great deals for Lufthansa, at Tripadvisor. The names of group members must be provided up to 14 days before departure. I just got a text from Lufthansa asking about our recent customer service experience. Changes and cancellation conditions of the operating carrier apply. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Please note that the name must be identical to the name on the flight booking. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. Simply click on the white "continue without all seats" button to finish booking without adding any extra fees. 7. 4. LH is the preferred airline to fly in and out of TEL AVIV for religious Jews - they obviously dont care. Conclusion. I also found out United and LOT dont talk to each other well.. Last fall I booked round trip SFO to Frankfurt via Lufthansa website, but was flying on United there and Air Canada returning. A client support delegate will be glad to help you. If not then call the operating airline. Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. IF you booked on the Lufthansa web site then you need to call Lufthansa to get the PNRs for the other (ta && ta.queueForLoad ? Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. This is the version of our website addressed to speakers of English in the United States. She is very terse and rude and says she needs o deal with another flight. Reminder Wake up call. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? I did that, no hassle, paid the fee and got a confirmation number and could seat my seat numbers on both Arrgh! Probably cannot pick seats because you are flying on Brussels (ta && ta.queueForLoad ? After your booking has been confirmed, you can reserve a seat up to 52 hours before departure. What if one refuses to do so? Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. At the Austrian Airlines Service Center. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? What happens if you can't produce an entry stamp? Welcome to Ryanair no 2. As a matter of fact that change was enough to where I now AVOID Lufthansa whenever possible! The woman I called at Lufthansa, since I was given the record locator for my flight on Lufthansa by the Untied flight, never even told me I could pay for a seat reservation. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. Most people booking a Lite fare are short haul travellers, who wouldnt really mind a middle seat for an hour or two. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. After telling me my earlier assigned seat numbers correctly I was told the reason it dropped was I didn't pay. Economy class on Lufthansa is a bit more comfortable thanks to better seats. Save money on airfare by searching for cheap flight tickets on KAYAK. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. The hopeful in me is praying that they oversold. And I do prefer flying with Ryan then with you.. keep up this attitude See how far gets you, This is ludicrous. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. You can also update your saved preferences, contact and frequent flyer details at any time. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Lufthansa also need to recognise the fact that some people have breathing difficulties. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. The flight is no longer a pleasant flight. Tall people flying 6:03 pm. Vueling flight booked via British Airways - luggage query 6:52 pm. The main change is that right now, you can switch to any of the remaining seats *at check-in* for free, whereas going forward there will be a few. Never understood how seat reservations are lost. Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. Please contact Lufthansa as soon as possible after your flight for any reimbursements. As a FTL, from one year I choose only LOT POLISH (FREE drinks&food, FREE baggage for FTL and seat, of course). It is usually labeled "Airline Reference Code" or something like that. If a flight itinerary is changed by Lufthansa, e.g. Isnt the stamp something they find on their own when they flip through you passport when you depart? After the 4th try we are done. They position LH as premium, yet create these ridiculous light fares. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. Not in terms of fares, but in terms of passenger experience. First off, there is a strike at German Airports today. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. Klm is was miles and more ahead ,(excuse the pun). There are no operational reasons that would prevent a seat change. If you dont like your seat, youll have to pay an amendment fee, starting at $35. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. So yeah, you can bet that youll most likely be assigned a middle seat, and if you dont want that, you can pay a 25 (or $35) fee for the privilege of being assigned a better seat. Issuance of travel documents (tickets) 14 days before departure. I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. By this point I had paid for a seat assignment after my previous experience. Some of these seats are located in the emergency exit rows. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. A) Why are you taking the customers money and giving them front seats, then taking them away when they show up to the gate ?