alight customer care representative job description alight customer care representative job description

New York Equal Pay for Equal Work Act Statement. Browse by city or country to find one in your region. Customer Care Representative Greater Toronto Area, Canada. You have At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our people are our greatest assets at Alight Solutions because People Matter! With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. * Strong attention to detail with critical thinking skills Apply for Customer Care Representative I, Healthcare Benefits at Alight today! To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Knowing our products inside and out so that you can . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Must be able to work a flexible schedule based upon high call volume needs. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight Solutions offers a promising . Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Career Development & Growth: We provide ongoing training, coaching and development. * Call Center and Hospitality experience preferred. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Alight is committed to the continued development of our colleagues. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Be kind and compassionate Customer Care Representative Tasks. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. See our awards. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You can also receive alerts via instant message. Benefits start on your first day of employment, Programs & activities that give back to our. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . * A demonstrated successful work history in customer service, insurance, or related field. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Find the best jobs in the US, apply in 1 click and get a job today! Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Posting id: 823465203. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Job Details. Because transformation takes a workforce. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Pros. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. You have successfully created a new job alert. Get a free, personalized salary estimate based on today's job market. 2023 Alight Solutions is committed to a diverse workforce and is an affirmative action employer. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Averages based on self-reported salaries. At Alight, we are reimagining how people and organizations thrive. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Join our team. Quick Apply. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Alight believes diversity should be visible, valued, and sustained throughout the organization. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. * Create and update employee files in database, as authorized. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Our story starts with a simple universal truth: Every business is a people business. A 401k plan that includes a corporate match. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing * Use productivity and quality data & metrics to achieve superior customer service results Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Si es as , entonces ReedGroup es para ti! Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types From company leaders to our newest colleagues, we all play a role in bringing our values to life. Help us reimagine how people and organizations thrive! then the employee has changed 1 company and 1 job. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. * Make independent complex decisions within the scope of your authority * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. * Demonstrate a positive attitude, self-awareness and embrace feedback It's why we're so driven to connect passion with purpose. READ MORE Important information: Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. They answer inquiries by phone, e-mail, web chat, or social media. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. View this and more full-time & part-time jobs in Miami, FL on Snagajob. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. We are brave in spirit, act decisively, learn quickly and get it done. All Rights Reserved. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Bilingual (English/Spanish) is a plus Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. The estimated base pay is $36,558 per year. Know Your Worth. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Be Real with Alight and help us re-imagine how people and organizations thrive. We reward continuous improvement and encourage you to own your own development. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Learn more at . Get the latest news and information. Benefits start on your first day of employment, Programs & activities that give back to our. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Customer Care Representative Human Resources. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. $50K-$69K Per Year (Glassdoor est.) Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Its a permanent virtual customer care representative Job. We learn from one another, champion progress and challenge the status quo. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. We are Alight Solutions. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. In addition to a base salary, this position may be bonus eligible. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We recognize the importance of a work life balance. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight Solutions Easy 1-Click Apply. We want you to join our company with 25 years of industry experience. Must be able to work a flexible schedule based upon high call volume needs. Our story starts with a simple universal truth: Every business is a people business. Our commitment to Diversity and Inclusion. at Alight Solutions. You will be notified during the hiring process which checks are required by the position. Our Promise Customer Care Representative Human Resources. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Our story. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Are you interested in helping us shape the future of work and life for organizations, people and their families? Find out if you meet the requirements! * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". This program provides you with the foundation you need to lead to a path of success. Read more Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Find out if you meet the requirements! * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Our story starts with a simple universal truth: Every business is a people business. Si es as, entonces ReedGroup es para ti! As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Full-time $12.50 an hour. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Only applicants from locations above will be considered. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. This job is no longer accepting applications. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Alight Easy 1-Click Apply. Take the first step today by joining our talent community. Our people are our greatest assets at Alight Solutions because People Matter! By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship.