how to cancel regus membership

Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Id like to be able to help but havent been able to identify your account. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Neither document indicates that there is no opportunity to terminate for an entire year. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. In case, there is any cancellation fee or refund, make sure to include the same in the letter. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! We pay those as well. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. And, as I am moving to another state, it won't be possible for me to continue with the same. Regus offers flexible, high-quality and relatively inexpensive office space. I am surprised that youre now challenging this known process. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). We ask all our customers to add an automated payment method to their account. I found someone. If you refuse to pay their bogus invoices they will send you to collections. My expressed intention was to rent space for 1 month and for a quoted price of $650. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Horrible Customer Service and Billing Practices! If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Global Customer Service at Regus. *T&Cs apply. No problem, just. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Submit a complaint and get your issue resolved. We use dedicated people and clever technology to safeguard our platform. Troubleshooting common issues with Solstice Conference. Head of Customer Services. No customer service, no support, hang up phonecalls,, no email reaction In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. I only know that I will go TO THE END OF THE EARTH to recoup this cost. The process is anything but"efficient, ""simple, "or even clear. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. 1. From,Hedy GreeneAp. Customer service left me on hold until the company closed then hung up the phone. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Thank you, How did you work around that? Receptionist only can communicate by email, even for the most important things for your business. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. It is just because of the nature of my job. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Let us find the workspace that`s right for you and your team. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? They sited the non renewal clause but I have no copy of the contract in my account. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Hi Hongxu, A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Otherwise why would so many victims protest about this company? Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Your satisfaction is very important. Building issues almost daily, with zero empathy for the tenants of their spaces. Regus is extremely recommended if you want to lose your hard earned money. What Regus did: I have tried ending my service with Regus but they won't allow me to end. I would like to request you to cancel my membership with you kindly. A member of my team has already contacted you and discussed the situation. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Companies can ask for reviews via automatic invitations. Kind regards, Our membership options give you the flexibility to choose how, when, and where you work. If so I might cancel my Regus ASAP as to not forget. What the heck? After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. We are a seasonal business and up until this year it worked for us. It then states that you must provide this written notice at least three months before that end date. But once you are in the system - you can't do anything. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. endstream endobj startxref This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Hi Cami, Im sorry that you feel this way. She advised me to consult the Agreement, which I did. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). You have a business to run and our objective is to partner with you to help you grow even further. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. %%EOF Frustrated I shut down the second account as well. Furthermore, it's our goal to make this an efficient yet very simple process. Interested in a product or service at this location? this is absolutely gross and scam. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. I would not recommend thia company. A member of our team will get back to you as soon as we have the details. 11-20 people: Full refund in case of cancellation 10 days or more in advance. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I sincerely apologise if you have experienced billing errors. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. I have been charged for restoration fees even though the office was not restored at the time of my move in. This does not apply to contract's renewal or expansion. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full It is also worth checking that our emails are not landing in your spam folder. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Did yours get refunded? The quality of Regus office space is good and available services/appliances were reliable. I can see those individual prices, but can you expand on how you would join DragonPass for free? Shut it down because I didn't need it anymore. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Required fields are marked *. Head of Customer Services. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Otherwise, Preferential is better for those who visit 8-13 lounges a year. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. How to stop regus from harassing me? Save my name, email, and website in this browser for the next time I comment. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Don't be fooled by that. This will remove that member from your roster and credit the membership back to your account. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. DO NOT BE FOOLED BY UPFRONT LOW PRICING. Regus appears unwilling to make these same accommodations. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. 2. This should not come as a surprise to any customer. Best regards, Michelle Spire Hi Frank, Im sorry that you feel this way. You need to enter CC details for Dragonpass, but not necessarily MyRegus. It should also state the reason behind why you want to cancel the membership. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Updated. If it has been longer than 30 days, please get in touch so we can investigate further. Once your agreement with us has been renewed, well confirm it via email. Our customers satisfaction is our priority. Lorraine Brule the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Pricing and eligibility depends on the lounge operator. Get A Quote. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Kind regards, Lorraine BruleGlobal Customer Service at Regus. The complaint has been investigated and resolved to the customers satisfaction. Can I use a business lounge if I have a coworking or a private office booking on the same day? Man, that would be dirty. Please note that depending on your email provider it may take a few minutes . Some of the staff that work the front offices are nice but the good ones leave quickly. So, I don't think there won't be an issue with it. Prices are subject to change and will vary depending on the specifically selected products and services. Not most people, I bet. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. At the end of your contract, they will automatically renew you without a signature and without consent. Is it through the same avenue as mentioned in this guide? We may have received incorrect data. It shows 16 British Pounds per top-up for me. I had a membership for over a year. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Customer service is simply poor. As far as the payment is concerned, it has been made in full. I highly recommend Regus for your professional work. Have anyone walk away from regus hidden automatic renewal. Hi Jody, I couldnt see your email address or Regus account reference in your message. please give me my refund." Not only they refuse to return my deposits they also threaten me with lawsuit I look forward to receiving more information from you. Michelle Spire On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. This is a very unprofessional way of handling the situation as this concerns health and safety. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. I apologise if you are not completely satisfied with the service. Today I haven't visited a Regus office in over two years yet the bills keep coming. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. you pay $100 for membership for your first five months. I understand and appreciate that youre disappointed, and would really like to help. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. And, therefore continuing the membership is not possible anymore. Global Customer Service at Regus. You will regret signing with Regus. We offer a number of different membership options. And that`s not the case. Go to this page in your computer's web browser. Termination or breach of the contract prior to the After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Regards, This is also very unfair as we are paying for an office that we are not using because of the heating. Find workspace. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Its clear from reading your comments that the main reason for your review is that of your agreement. Find out how we combat fake reviews. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Who has the free mental bandwidth to keep track? Stay away!! Its an automated process. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? They would not remove the items that I didn't want. Verification can help ensure real people write reviews about real companies. Questions and answers about starting, owning, and growing a small business only. Just terrible management at Regus. Offer expires 08/31/2014. Nice offices and friendly people. So I had the opposite problem. I entered card for both. Remember that I need to escalate this and if I escalate this it will not be approved.". Can I change my membership after Ive signed up? Office Space and Coworking prices are per person per month and are dependent on inventory availability. Dont believe them they are massive frauds. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. The temperatures in our office are 31 degrees and up everyday for the last few months. If you need further support, please feel free to contact our team member who is in touch with you. Services are billed automatically depending on the customers preference. As you did not process this correctly, the agreement continued an additional month. The complaint has been investigated and resolved to the customer's satisfaction. 205 0 obj <>stream Best regards,Michelle Spire. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. I read all the negative reviews here and I agree You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Press J to jump to the feed. Dear Ms/Mr {Name of the Recipient}, Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. This company bills you for services you do not use. It then states that you must provide this written notice at least three months before that end date. This is a very unprofessional way of handling the situation as this concerns health and safety. We use cookies to improve your experience and deliver personalised content. Hi Vladyslav, No refund/credit if less than 10 days. Global Customer Service at Spaces. {Contact Details}. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. I hope youll continue to serve more and more people and make their life happy and prosperous. Our invoices are due on the payment date that is displayed on them. Lorraine Brule Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Then makes an excuse! With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. I am sorry if you feel this way. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". 2.3.2. Kind regards, There is high turnover with their reception staff and they have terrible customer service. Sandra Melody Best wishes, In the next paragraph, you should ask the authority for confirmation of cancellation. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month.