studentuniverse refund policy studentuniverse refund policy

Such a change is deemed to be a minor change. Please check your airline's policy to see if you might be eligible for a refund. No compensation is payable in respect of minor changes. Most Popular. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. This table is for informational purposes only. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Conditions can change rapidly in a country at any time. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". Prices are subject to increase prior to the time you make full payment. Save your details for a quick and easy checkout process. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. You should be aware that costs could increase closer to the departure date. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. All refunds will be delayed until the situation stabilizes. you may have booked a United ticket that was operated by a partner airline). Advertised prices may be limited to travel within specified dates. Good. The tuition rate in force for all programs is based either on program or modality. Enjoy the discount! If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Your home country and destination country will likely have travel requirements. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Please check that your passport is valid for 6 months or longer than your intended travel time. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Yes! You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Search for the total number in your party and log in (or Sign up) as yourself. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. payment or sold at an inclusive or total price: (a) transport (b) If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. StudentUniverse UK has got you covered. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Alternatively you can ask us for copies. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. ago Most airlines have issued one free change and you may be eligible to cancel for future credit. Maybe. We will try to reach you again as soon as we can. If you would not like to accept the future travel credit, we can look into the possibility of a refund. This deposit is non-refundable unless your tour is cancelled by us. A refund must never exceed the original payment amount. Enjoy the discount! We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Give us a call back when you're ready to rebook. 2013-2023 StudentUniverse. Search for the total number in your party and log in (or Sign up) as yourself. If your airline does appear to . All rights reserved. Baggage is entirely at owner's risk. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. We are a Member of ABTA, membership number W325X. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Travelers are responsible for ensuring that they have all necessary travel documents and visas. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. We will confirm the correct price with you at the time of payment. We may correct any pricing errors on our website at any time. Student universe uses tripmate for their insurance policies and they're a complete scam. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. You can still book with StudentUniverse. Please understand that travel service providers may not be able to accommodate every request. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). On the ticket, they have a link to go to the website of the airline. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. StudentUniverse AU has got you covered. Sometimes airlines provide us with fares they do not want displayed to the general public. We will advise you of the carrier operating each flight in your itinerary. Some US states are also requiring COVID tests for travelers to enter. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. We understand a lot of events have been cancelled due to concerns over COVID-19. Most airlines have issued one free change and you may be eligible to cancel for future credit. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). Sometimes airlines provide us with fares we cannot display online, even to our members. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. If you don't see a credit that you think should be there, give us a call. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Please see your booking confirmation email for details of your booking provider and confirmation reference. Do not book a roundtrip flight only to use the return portion. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. So yes, they would ask you to upload some documents before . Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Become a FREE member to access our exclusive student travel discounts. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. So call once, get in line and hang tight! See the chart above for the best number to call. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Please be respectful of our time and other people who need help too and just message us once. It is entirely at the airline's discretion to provide you with a seat on a later flight. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Change rules and fees can vary tremendously. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Please see the chart below to see if your flight is eligible for these rewards. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. For any fare we advertise, we first check to make sure there are some available seats. Failure to provide this information on check in will result in passengers being denied boarding. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Yes, and this depends on the airline's policy. Youll be able to use it on StudentUniverse, for flights operated by that airline. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. These terms were last updated on 17 September 2018. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. You can also update your email address to a more permanent one on your account any time. Once you call, you can leave your number for a call back when we get to your place in line. Additional fees for baggage may apply. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. We advise travellers to retain sufficient local currency to meet these charges. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. We recommend that you consult with your doctor or specialist clinic before commencing travel. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. StudentUniverse assumes no liability for the acts of the service provider in refusing service. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. You can view any fees associated with canceling your ticket under the My Trips section of your account. Please check your airline's policy. No. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Bad. To confirm your travel arrangements you may be required to pay a deposit per person. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). No need to worry, your credit will still live in My Wallet. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Were all working overtime to try and help as much as we can. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. If you are not finding a price point that works for you, continue to check to see if something becomes available. When you book with us we will look after you until you arrive home safely from your travels. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. But ATOL protection does not apply to all travel and travel services. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Sign up. Call us when youre ready to rebook and we can help you use credit. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). You will need to input your traveling companions' details before entering your credit card information. It was officially launched in 2000 and remains a privately-held company. Take advantage of our promo codes and special offers to save even more. One-way fares to non-US destinations can require special visas. The name on the credit card can be different than the name of the traveler.