does stubhub refund cancelled events

Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Viagogo refused to refund her . But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. To learn more or opt-out, read our Cookie Policy. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. This material may not be published, broadcast, rewritten, or redistributed. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. If they are successful, the defendant pays the legal fees. 2023 Minnesota Public Radio. and click the Request cash refund button on the appropriate credit. Attn: Litigation Department If sellers had events canceled, StubHub would. Straight-up refunds for purchases from official outlets. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Whenever that might be. But these are unprecedented times.. StubHub notes it was the first to offer the 120% credit for canceled purchases. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. But not all companies are offering refunds. McMillan has had a StubHub account since 2017. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Thats quite the dramatic turnaround, considering less than a month has gone by. Legal Statement. Unless you want a refund. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Stated performance for THIS DATE, THIS EVENT, is canceled. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. NO MORE REFUNDS. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. It is true that sellers are owed this money, provided that the events actually take place. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. For big sporting events, when is a sellout a sellout? Receive a coupon for 120 percent of your original. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. 2020 CBS Broadcasting Inc. All Rights Reserved. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Theyre not offering one and I cant make the new date. Read more about our event cancelation policy. At regular volume, we can afford to take that risk. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Avoid close contact with people who are sick. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. You can apply this coupon toward multiple StubHub events in the same currency. This Rewards Cash is ready to be used right now through the Vivid . EIN: 41-0953924. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Required fields are marked *. Unfortunately, as our complaint alleges, StubHub is breaching its . Get browser notifications for breaking news, live events, and exclusive reporting. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. First published on August 20, 2020 / 6:06 PM. StubHubs return policy is called the FanProtect Guarantee. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. How do I know if my event was impacted or where can I see the event status? What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. . For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Coupons can be applied to one or multiple StubHub. 2023 CBS Broadcasting Inc. All Rights Reserved. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. | CT Call 211 | Centers for Disease Control and Prevention. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. | NY Call 1-(888)-364-3065 |NYC Health Dept. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. As if the cancellation of sporting events and concerts wasn't enough. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). StubHub normally sells almost $5 billion in tickets a year. Read more about event statuses. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. For your convenience, we will directly add it to your StubHub account once the event is canceled..